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The Tribute Golf Club - Old Course
Played On 01/23/2017Terrible public relations
I played this course with my son recently this was the second time we had played the tribute. He was advised at check-in that he needed to have a collared shirt he was told there were some out in the lobby at half price.
I had a professional Ping sweater/jacket that he was able to wear which the starting Marshall said was fine.
But the desk staff made a point to call the starting Marshall and insure that the people for our tee time all had collared shirts. I believe the desk staff could have handled this matter much more professionally without making us feel like we were commoners. I will never go to this course again or recommend it to anyone.
The other two gentlemen in our foursome who we did not know before this time we're also insulted and indicated so to us by this staff attitude.
They indicated they would not come back to golf there again.
I just wanted to update my earlier comment.
I received a call from Chip Graham, the Club pro today expressing his apology's for our level of service provided on Monday.
One would expect such a call from a reputable Club and I was pleasantly satisfied that Chip understood the importance of customer satisfaction and in fact considered it a top requirement for his staff to provide.
I understand that customer satisfaction is a two way street and that some customers can be a pain in the back side to put it politely. I don't believe we were such so I truely appreciate Chips apology and invitation to give them another chance which I will do on our next visit to the area. Thanks Chip for treating us with respect and understanding.
Roy