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Santa Clara Golf & Tennis Club
Played On 11/19/2017Horrible Starter
This review is only about the starter/staff, not the course.
Arrived at the course around 6:30AM. Got the cart and drove towards the driving range area. Suddenly a very rude voice yelling out from behind: "HEY!!! WHAT ARE YOU DOING!!! YOU CAN'T DRIVE CART OVER THERE!!!".
"Oh, I am sorry. I don't know that." I answered and turned around as quickly as I could.
"DON'T YOU SEE THAT SIGN", the rude guy (starter) continued yelling. "Sorry I didn't see it", I felt guilty. I really didn't know that because it was the second time to me to play here.
"WHICH GROUP ARE YOU WITH?" The tone sounded like to check if I had the authority to be here. "My tee-time is 6:52AM", I tried to be calm.
"I AM ASKING YOUR NAME, NOT THE TIME. YOUR NAME!!!"
"MY NAME IS XXXXX!!!" I was totally burned and yelled it back. Everyone around could hear my voice too.
Speechless. I wish I am the only one having such a horrible experience at a golf course, before the tee-off.
Hi,
Thank you for the feedback. Please accept my apology for the way you were treated. I will speak directly with the starter about how he handled the situation.
It is not possible to match your screen name with the tee time so if you will contact me at santaclaragm@americangolf.com, I would be pleased to make arrangements for you to have a great experience at Santa Clara.
Thank you again for your feedback and I apologize again for your poor experience.
Best,
General Manager