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Bridlewood Golf Club
Played On 05/02/2017Mismanagement of their booking
When I arrived there, they told me that they were overbooked and that they couldn't honor the booking I made on golfnow.com. When I asked if I could wait around for the next slot, the guy told me that they were so overbooked that they were backed up. The best they told me was to give me a raincheck that's good only for 30 days. Not much good for someone who's here for few days. There was no apologies or any suggestion of any kind of reimbursement. Later I had to call golfnow.com to ask about a refund, and when they called to verify that I didn't play, the golf course said that I had already checked in. If I had checked in and was playing, then why am I at home calling golfnow.com to ask for reimbursement ?!! Golfnow.com asked if I could call them and clarify the situation so that they could reimburse me. Really, after a terrible experience, I wish that golfnow.com would just take care of the situation. Just wanted a nice afternoon relaxing and playing golf for once in a long time. I really feel that the management at the golf course should be held responsible for overbooking and not honoring the booking I made through golfnow.com.
Hi "u343107098" We appreciate your review and want to apologize for the overbooking today at the course. We reached out to golfnow about the situation and they confirmed that they refunded your cc in full on 5/2. Credit card refunds can take up to 5 days, this refund should now be back on your credit card. We hope that you will edit your review as this situation has already handled.