upsetbride

This was the worst experience of my daughters (the bride's life) a memory ruined forever. On the week prior to the event a miscommunication (not on my daughters part) but by the event planner about a walk through but because of the rain the golf course was closed. This brings us to August 28th the day of my daughters wedding. We got there at 8:00 met by someone else I believe was Beverly who absolutely was amazing. We got all set up the wedding was to start at 1pm the wedding started at 1:20. At 1pm James who i am guessing is a GM or owner or whatever ran up the stairs when questioned he said he had to do something that would take a minute. He was up there for 20 when he proceed to come down the stairs i told him to stop for a few my daughter was walking down the stairs her wedding was starting. He passed me and proceeded down the stairs my daughter asked him what he was doing that she was walking down the isle could he not hear the music that she was getting married to get out and he gave her a nasty look and went down the stairs this will forever be in her video there is no editing this part out. When James and Dana were confronted he stated he had permission to go up there from the videographer which is an employee of mine James was informed several times that the wedding was going on and he had no regard for this. His manners are rude to say the least I asked him when confronted what are you going to do to make this right you never apologized you didn't do anything he stated i was going to talk to the mom I am the mom. I informed him of this I informed him that we would be filing suit he said you can't get blood from a turnip. At which time Dana came back over to the venue after the bride and groom left to get details and than called the bride on her wedding day on her way to her honeymoon and said if you have video proof I will refund you the money of the venue. Which I am in the process of getting this from our photographer. However, there is no fixing this. There is no redo for the video. Forever this man will be in my daughters video. The grounds are unkept, there was a keg by the front door, golf course batteries where there is a area that should have flowers. This was a convenient location for all and if the venue wouldn't have been paid for in advance we would have just canceled after the no show to do the walk through. Very unhappy . The bride is upset. The video ruined. I wouldn't want another to go through this. The venue is pretty. The staff is less than professional to say the least. The only one I can give props to for trying is Beverly.