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Conocodell Golf Club
Played On 09/07/2019Poor Service
Me and my buddy booked a. time for Saturday morning a 8am on Thursday that same week. When we arrived a female who appeared to be manager or owner advised that the course was booked because of a tournament and we would be unable to play. No others players were there year, but the staff member gave us no option to start before the other players arrived, let us start on a different hole, or any other. Staff member went on to say she isn’t familiar with website. We have booked with before by prepaying. She further went on to blame the website for not knowing they were booked instead of stepping up by taking any responsibility for the mix up. Staff member was rude and felt no sense of responsibility for the mix up. She didn’t even offer a refund and told us we were on our own to work out a refund with the website. Last time we played, we booked through same website and the same staff member asked us to pay to play and when we told her that we prepaid in advance on the website. She told us that the rate we paid was too low. Hard to understand why a course would agree to allow a third party website to sell tee times for them, then not honor either tee time or complain to us about the rate we paid. Never playing at this course again, which is not well kept. We originally started playing there because it was easy to get tee times on short notice. Now I can understand why it was so easy to get on. Good thing Caledonia was able to fit us in during a morning of a tournament, and they were much friendlier.