tmyang

Had booked a reservation through GolfNow and yet once I arrived, the counter person stated he couldn’t find my reservation. It would have been ok if he had shown that he at least tried to search for it, but he didn’t even bother. Not only that, after I advised that I have an email confirmation stating I booked a tee time at this course, he didn’t even bother to glance at it, but gave a statement of, “ you booked it through GolfNow, you have to contact them”. The lack of caring, the lack of customer service, and the poor attitude is the only reason I may not even bother returning. The course itself was great. It was well maintained and taken care of.

After trying to get a hold of GolfNow customer service, I finally reached a representative which I advised him that I did not want to deal with the person at the counter anymore, and advised if the rep could call the shop directly as I was willing to wait on hold. The GolfNow representative even found my reservation and confirmed that the golf course confirmed the booking so I’m not sure why it did not show up.

First time playing this course and booked a hot deal at 11:54a. Surprisingly enough, the course was in great condition and although it was opened, we had 15-20 mph winds which gave some great challenges as well as helped on the nice long drives.