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Heritage Oaks Golf Club
Played On 08/29/2017Terrible customer service
Would not recommend to anyone. I called to make a tee time at 3:30, as it was the only time my visiting friend could play. Nobody told me on the phone that the carts needed to be in at 6:30. I arrived at the course and the golf staff asked in a derogatory tone if we both had clubs because we cannot use one set. We obviously said we did. Again, nobody mentioned carts being turned in at 6:30. Due to weather, we could not tee off until 4. We made the turn at 6:10 with still over 2 hours of daylight to play. Halfway through #10, the cart boy told us the carts needed to be in the clubhouse in 10 minutes. Nobody told us about this until we had paid $55 and played only half of our round. Upon requesting a refund for the golf we could not complete, we were told to leave our numbers with the staff to get a call back. One call was made to my phone. I had to call twice to request my refund and still never received a refund or any compensation.
As for the course itself, it was in mediocre shape. Greens were bouncy and unreliable. I would not recommend this course to anyone. The customer service was unbelievable. I do not write reviews for anything, but due to the lack of customer service and absolutely nothing being done for reimbursement, not to mention the over priced golf for a sub par course, something had to be said. I hope someone can read this and take their game somewhere else.