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Gray Eagle Golf Club
Played On 07/13/2020Disappointing Experience - becoming a trend (although this one was unique!)
Went to club’s website, immediately saw online tee times, and assumed that’s how i was to register. It let me book my tee time, however I had to 1) pay in advance for all 4 of us (never do this a other courses), 2) looked for appropriate “rate”, only $45 for 18 was available (assumed they had changed their fees), and 3) charged me a $10 (approx) booking fee! Had to change to threesome - called the course, told me I had to call the booking company. Called booking - can’t talk to a person - instructed I had to modify online.....went online, didn’t have an account, so couldn’t modify. Called booking back - chose “made reservation on Course’s website” - told to go online, search for “chat” button at bottom right - could not find it. Created an account to modify reservation - didn’t have my registration listed, wouldn’t allow me to input the registration number. Read “if you have any questions, send email to xxxxxx” - sent email, immediately rejected as invalid email. Called the course, told “huh, thats odd, just talk to the people when you come in”, also asked, can I call in or do i have to use the registration system - told need to use online, thats were the best deals are. Came in and was treated very professionally - gave me rain check for 1 green fee - when I asked about Senior fee ($29 not $45online), was can’t do that online, only the full fee - contradicts statement that “best deals are online”! And was told, nothing they can do to refund that. So I paid $74 more than I should have (although they refunded one green fee) - disappointed to say the least. I like the course, although experiences over last few years are making it difficult to continue to support them. I’ll give them one more chance i guess with a rain check.
NOTE: Just read that you can’t submit booking issues here - but I”m not going to another website - but as i was typing this another email came in from your course that asked for feedback - and said “ and don’t forget, our best rates are online” - that’s 100% false, only 1 rate was online, nothing offered for seniors. I’m sure you won’t post this, but you need the feedback.
Hello, we appreciate you reviewing the course. Let us first start by apologizing for the experience you had when booking your round. Your feedback about confusion during the booking process is important to us. We always want to make sure our golfers are clear about their purchase before checking out. We ask that you contact GolfNow customer service at 1 (800) 767-3574 for clarity. Please have your confirmation number handy. Thank you for playing Gray Eagle Golf Club. We hope to see you again soon.