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Shadow Lakes Club
Played On 10/08/2016Horrible customer service.
It's a shame that this beautifully designed course is so horribly managed. We arrived to a shuttered pro shop with no signs alerting us to check in at the bar. After walking around looking for a place to check in we finally found an employee who directed us to the bar. When we informed them we were checking in, the response was "cash only". No welcome, no smiles, almost as if we were putting them out by showing up. After paying the green fees we were told we could find a cart out front in the roundabout. We walked around to the front where there were nothing but dirty carts being returned and were told that no, the carts are all around the back by the bar. So we schlepped our clubs all the way back around the building to find that the carts had no keys. Back into the bar for a key where the bartender said " oh yeah". No apologies. The course itself is a fantastic design with great views and a very challenging layout. Unfortunately, the management has really let the upkeep go. The fairways were rough and patchy. The bunkers have no sand. None. All hard packed dirt which apparently is good because they don't have to bother with putting rakes out. We need off at 1:00 and it was a hot day, yet the course was extremely wet in places and seems to be over watered. The price was great, but I would gladly have paid twice as much if the course and amenities were up to par. Really sad to see what was obviously once a gem reduced to this.