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White at Gleneagles Country Club
Played On 09/05/2016Never again
Called ahead of time and staff told us they were not busy for the holiday, "it's a normal Monday"- exact words. Once we arrived the place was packed. We had to wait 5-10 min before every shot. No ranger to enforce speed of play, no beverage cart on a 85 degree day, the two drink machines on the course were broken. After almost 5 hrs of play and just starting hole 17 we decided to call it quits and speak with a manager. When confronted the manager became rude, confrontational, and accused us of being liars. The manager told us we were getting a refund and not a rain check because he did not want us back. At no point were we even given an apology. I will never play there again, too many other course to play where I will be treated with respect and professionalism.
We're very sorry to hear that you had a negative experience with our staff. We certainly understand your frustration, but we do hope you'll give us another shot in the future.