u3422727

I am the GM that dealt with this group. This guy's friend checked him in at which time he was informed by another manager that there was an additional $10 fee for separate carts. His buddy was fine with it. They then proceeded to go and grab their own carts. I went down to speak with them and this golfer was very aggressive. He immediately got aggressive as I explained to him the policy with him telling me "it's against the law". He then compared the fee to buying a $3 case of water for $5, that that's against the law too. I explained to him that the health department is pleased with our safety precautions/policies and that it is not against the law. He then proceeded to get up in my face without a mask on and throw four $5 bills at me. I told his buddy that he knew about the fee and that there shouldn't be an issue as he was told up front, he just hung his head.. As I walked away this guy made a rude comment to which I turned around and told them they could leave if they keep this up. He then asked for his money back to which he was told he bought through GolfNow and he'd need to recoup his fees from them. That's when his buddy said, that's why I don't usually book through GolfNow. So rather than allow them to keep escalating the situation I told them to go play. The abuse of staff needs to stop. Bottom line we are a safe course and have been visited by the health department and they agree we are in compliance. This review is simply inaccurate.