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Coming from Cincinnati for our annual guys golf trip (4 years running), we played 6 courses in 6 days.  Cupp course on Plantation Hall, RTJ, Arthur Hills, Hilton Head National, CC of Hilton Head and Oyster Reef. 
Our experience at RTJ was the worst of the week.  I don't mind paying a lot of money to play a good golf course and the course was in good shape, but with an expensive round, I expect great customer service like we received at the other courses.  Our round started with the cart guy sitting in a cart on his cell phone not willing to get up and help us when we pulled around until an older gentleman working told him to get up.   We then asked for a second cart if possible because myself and the guy with me weren't playing together.  He said ok but then just put the clubs on the same cart.  Not that big of a deal.  We go in the pro shop to pay to find out we have to pay extra for range balls.  I think its ridiculous that you guys charge for range balls.  We didn't have to pay for them at any of the other courses.  Near $150 round and you're charging range balls off turf, not even grass?  We go get breakfast in the bar and we are greeted by a women who loudly asks us "what do you want?"  It was rude and poor service.  We go out to play our round and with near 100 degree temps, we find the entire round (minus the snack house-which is cash only) to not have any drinking water on the course.  How are there no Igloo coolers full of water in a place where its so hot.  Every other course in the country has them...It was almost pass out hot.  We saw the cart girl 1 time in 18 holes.  We saw 1 drinking fountain that didn't work.  We got back at the end of our round frustrated only to have one of our guys complain and he received more poor customer service in the attitude he received in the pro shop.  The cart boys at the end told us there should've been water in our coolers for us.  There wasn't.  We should've had towels in our cart, there wasn't.  

We found this course while doing research for our guys golf trip to the PGA Championship in Charlotte. This is a hidden, must play gem located between Charlotte and Asheville. We got 3 holes in before being caught out in the rain for a 3 hour delay. The clubhouse is very accommodating as was the staff. We had food, golf on TV and euchre to play while waiting out the rain. The staff is very experienced and has a fantastic looking course. Despite 3 hours of rain, we were able to go out and play the rest of our round without even getting our shoes muddy. The course drained very well. Highly recommend this course and hope to return soon.

Played Shaker on Father's Day. It was a hot day, we teed off at 740am and course staff was changing hole locations while we were approaching greens. Another member of our group arrived at 640am and no one from the course was here yet. People standing outside waiting. No water on the course, no trash cans and no cart girls for these dads couldn't spend their money. We saw a course attended who had a water cooler and he yelled at us when we asked if there was water. We had to drive our carts over to him to get some. Bad customer service. We tried to get bar service at the turn and the bartender just ignored us so we left without drinks or food. The course is in good shape and its ashame that ownership doesn't care to provide a positive experience. Won't be coming back!