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I booked a tee time through GolfNow for March 11, 2018. I arrived 30 min early to a group of college students trying to redeem a Groupon voucher. It was clear the lady behind the counter was not in a good mood and was making the group find additional confirmation codes in order to play a very poor 9 hole course located at the back of the facility. After 15 min of back an forth the group finally found the additional credentials needed and were let on the course, not without the surprise golf ball cost and club rental. Already annoyed with how this lady was treating these customers I patiently waited my turn, she finally turned to me and asked me if I was ready to check in, I gave her my name when she looks up and says "you do know you booked a walking rate" When I was booking the round there was a $15 dollar option and a $16 dollar option (I was driving when I booked this, so I do admit I should have paid more attention to this dollar difference but needed to hurry and book before going into an area without cell reception). Suprised by her telling me I booked a walking rate I told her it was a mistake and the option to ride was only a dollar more. Let me give a bit more context, there was absolutely no one on the 18 hole course, to make matters worse this course has huge hills and to walk this course it would take almost an entire day. I said this was a mistake and I will contact golfnow to adjust the confirmation. I opened my phone to fix the problem but there was absolutely no service, I pulled out my work phone and still had no service. I politely asked if there's anything she could do and explained the odd situation. HER RESPONSE " Sorry I can't do anything for you, If you want to pay 11 dollars a person I can give you a cart" (Please keep this in mind, it was $16 to book the round with a cart on golf now, I booked the $15 dollar walking rate by accident. So this means I am paying almost twice to use a cart) I asked If she could give me the wifi code so I can sign into my golfnow account HER RESPONSE "Wifi is only for employees" Here I am with no service and basically being forced to pay $22 dollars to use 1 cart! I asked to speak to her manager, who she proceeded to call and made me feel like I was doing something wrong. They talked for a bit then decided it was fair to take off 2 dollars requesting I pay $20 for the cart. At this point I heard enough and canceled my reservation and went to Redwood Canyon which turned out to be an absolutely great experience. Lake Chabot lost a good customer and I have relayed this experience to friends and family who play this course at least once a week and will not be returning because of this. GIVE PEOPLE THE BENEFIT OF THE DOUBT! Lake Chabot you lost 4-8 regular golfers on your course this weekend over a simple booking mistake, customer service should be the first thing you teach people working in a customer facing role.