0D13Vkrxbc3RAAqCzT3N

An ok course in itself BUT the management and staff are a different story, they are in my opinion totally rude and unhelpful to the point of being confrontational to customers. This is clearly your typical money oriented golf club and here is why I say this, I had a issue regarding my son, he’s 16 years old and and a decent 18 handicapper, we’ve played at Pedham regularly over the years and knew the clubs policy (not law) during the pandemic was/is 1 person only per buggy, which I fully understand, the problem was that my son had a ruptured ACL (knee) at the time and was awaiting an operation so could not walk far without being in great pain, when I asked if they could make an exception and allow him to share a buggy with me (his dad who he lives with full time) I was flatly told “no it’s policy” I then explained that he is an avid sportsman but the only thing he has been allowed to play by his surgeon is golf providing he doesn’t walk too far or carry his clubs, I also offered to to provide proof of his injury and upcoming operation by way of a letter from his surgeon.
Now baring in mind he isn’t allowed to drive a buggy himself (too young) and he couldn’t walk far without great pain I didn’t think it would be too much to ask for the club to make an exception in this case, well unfortunately I was very wrong and we were told very abruptly he can’t play unless he can walk the course, no exceptions, no understanding, no consideration nothing. They seriously lack any kind of empathy or understanding of there customers needs and are unwilling to try and help.
I would also like to point out that less than 2 hours after this happened I witnessed and have video evidence of two of there reception staff driving round the course (both in the same buggy without masks) checking that nobody was sharing a buggy (you couldn’t make it up), which again in my opinion is clearly the very height of hypocrisy !
A very very poor show indeed, in short if you require help or have any kind of special needs or disabilities when wanting to play golf at this club it would be best to avoid ! avoid ! avoid ! at all costs because they simply don’t care !