jsharris

My wife and I play once or twice a week including when we travel so we see a lot of courses. The history and the layout of this course are something special. The customer service is not. On the third or fourth hole the cart person came around and I ordered a burger. I was told I could pick it up after hole 6 which is close to the clubhouse or she could bring it. I asked her to bring it because I wanted to tip her. A couple of holes later she came back and said I couldn't have a hamburger but had to order something off of the "turn menu". I understand if I was walking in to the clubhouse after hole 9 and grabbing a bite before going to ten I would need to order something that could be prepared quickly so I wouldn't hold anybody up. This was not the case. Aylene (spelling) made a decision that even though I was already told I could order the burger and the cart person would bring it to me that she wanted to enforce the "turn menu" on me . Thanks but no thanks. When you're employee has already said yes then it is your job to make it happen and not turn that yes into a no and make your cart person look bad in the process and upset your guest. Your food and beverage department will never get a dime out of me.