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I pre booked a round on the golf course web site. When I turned up on the day the staff member said that there was no record of my booking. I therefore paid on arrival, whilst being assured that no money had been taken from my account for a pre booking. When I checked my account a few days later I could see that my pre booking had gone through, so I had paid £30 twice.

I therefore emailed the pro shop explaining the situation, which I received no response to. A few days later I then called the pro shop. The member of staff basically said it was my fault that the pre booking hadn’t gone through, even though I could prove that the transaction had and money had been taken. He was unfriendly and in a rush to get off the phone to me. Hazlemere offered no refund, or additional round for the the expense I paid.

This in a way was a blessing because I was going to become a member at this course that very week, so for the very poor customer service they gave, they lost out on £1000 a year from my pocket.