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Newlands Golf and Country Club - North Executive
Played On 05/03/2018Poor Staffing
Attended this course with a ‘Hot Deal’ and purchased online through the GolfNow app. The deal itself would’ve been excellent had I actually received what I paid for.
We walked into the pro shop well in advance of our t-off and were advised by staff that due to an event, there were no power carts available and we had to walk the course. If you’ve ever played the Executive course at Newlands, the walk is significant just to get to your first t-off. I pleaded with staff inside the pro shop as there were extra power carts unused within eyes view from the pro shop. Staff said that they were unable to accommodate and when I told them it was included with my purchase, they told me, “That’s what you get when you purchase from GolfNow.” Needless to say, they were not happy that I booked through GolfNow and for that reason, did not care about my group.
The course itself was good, the greens are extremely slow. The saving grace of the round was the sun shining throughout the round.
There was a large event going on, thus no power cart. It’s unfortunate that GolfNow allowed customers to book without no notice as large events affect the quality of experience. I would not have booked/paid to play that day had I known we would not be getting a power cart. My only advice is to call the course ahead of time to ensure you’re able to get what you paid for using the GolfNow app.