James4491018

Made a reservation and showed up 50 minutes early, the parking lot was full but they had an overflow lot. We dropped our bags and parked our car, when we got back to the bag drop we were told that there were no carts available, we told them we would be at the driving range. No offer to take our bags there. We went to the driving range and hit a bucket of balls. Carried our bags back and still no carts. We were assured there would be some momentarily.
After an hour and a half of "no carts" people were backing up at the bag drop and no communication from the staff and asked for the manager on site. He happened to come Into the pro shop while I was asking for a refund. When I explained the issue to him he had a blank star and blamed a group that was on the course and that was holding up all the carts. Mind you, the same person scurried from the pro shop to the cart shed that was in clear view of the back up at the bag drop. He also returned to the club house a different way to avoid the crowd.
The manager should be trained in customer service as well as the cart boys. To blame a group of golfers and not take action to get them off the course or inform the patrons of the issue when they take your payment is awful. They are responsible for the golfers on the course, and by the way, the cart boys were making comments about the group on the course that was giving the players a mulligan for every beer they drank. If an employee of the golf course knew about this issue it should have been stopped before it became a problem.

Very very disappointed!