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Legends on the Niagara Golf Course - Battlefield
Played On 06/28/2021Willodell Golf Club of Niagara
Played On 09/24/2019Starter was terrible
We arrived at the course about an hour early. We checked in, and were told to check with stater when we were ready. About 40 minutes prior to our tee time, we checked in with the starter, who told us at the time that he was waiting on couple people, then we could go. So we sat there and waited, and waited. About 30 minutes in, not one person had teed off, yet we weren't allowed to tee off, and all 4 of us were there ready to play. We decided to talk to the stater, who started rambling on about how awful GolfNow is, that he doesn't make any money from GolfNow, how we all arrive hours early and expect to get on early, etc etc. We then expressed our displeasure, we were there only 45 minutes early, and NOT ONE person had teed off. How was he making ANY money at that point if no one was there ready to tee off. And that if he let us on prior, then the 2:00 tee time would be freed up for any potential walk ons. Terrible course management. So we patiently waited for our tee time. Left a very bad impression, too the point where I wouldn't recommend this course to anyone, and doubt we will play there again. I mean if you don't like GolfNow, that's your prerogative, and he should cancel their deal. But to take it out on the customer, that's just terrible customer service and terrible business practice!!
Hello, Robert. Thank you for taking the time to review Willodell Golf Club of Niagara. We sorry to hear you may have had a negative experience with any individual on our staff. This is not acceptable and by no means the standard we strive to achieve. If you have any questions regarding your GolfNow reservations in the future, please do not hesitate to contact their team at 1 (800) 767-3574. We value your feedback and hope to welcome you back for another round soon.