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St. Johns Golf & Country Club
Played On 06/05/2019Management is awesome!!
I have never played this course and erroneously gave it a bad review. Management contacted me immediately and was very attentive and courteous. I will be venturing to this course in the near future.
Sorry Guys
Poo
St. Johns Golf & Country Club
Played On 06/05/2019RUDE!!! RUDE!!!! CHAOS!!!!
I have played this course many times in the past and never had a problem so a few weeks ago when I had a bad experience I considered it a fluke.... until now! The staff is Rude!! The course was chaos golfers jumping all over , picking what ever holes they wanted to play, no rhyme nor reason. My friend and I paid for 18 and were told after 14 it was time for us to go in as it was too dark(North East Florida sunset is 830 and dusk last for another hour)It was 730 PM plenty of light and no cut off time had been announced when we paid to play. Residents were emerging from their homes and chipping on the greens! One guy had multiple balls all over the pin and refused to move after repeated calls of "FOUR!" The cart attendant told us time to go and let the resident chip on and told another pair it was fine if they finished!!?? We won't play here again.
Thanks for taking the time to write this review. We take this seriously and are very sorry that you did not have a good experience. Please reach out to us so we can see what we can do to earn back your business and continue this conversation at info@stjohnsgolf.com.
We first would like to thank you for taking the time to provide us with valuable feedback. We use all comments received as training tools, both for areas of improvement and to use as tool to reinforce positive actions. We certainly will use your comments as a training tool for improvement.
Second, we would like to apologize for the experience and service you received at St. Johns Golf & Country Club. It is not our norm as we receive very positive reviews for staff friendliness and service. In this case we failed to meet your expectations, as well as our own.
We would love the chance to discuss this further. Please contact our General Manager, Ben Pasquith, bpasquith@stjohnsgolf.com, with the best way to connect with you.
Thank you again for the feedback and we apologize for the experience you received.
Sincerely,
St. Johns Golf & Country Club
Thanks for making up for that with this review! We appreciate it. Looking forward to seeing you soon.