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Sunshine Coast Golf and Country Club
Played On 08/16/2020Vidanta Vallarta Course at Vidanta Nuevo Nayarit-Vallarta
Played On 01/28/2020Didn’t meet expectations
If you are a low handicap avid golfer used to great greens, good customer service and a great golf experience this is not the place to play. Arrival to resort - you have to go through a security checkpoint as an outside visitor to the private resort and are given a wrist bNd identifying you as an outside visitor. Cab drops you off at a greeting centre Nobody talks to you and you wonder where you are. we finally asked and where told we’d have to wait for a shuttle to take is to pro shop. We arrived 1.5 hours prior to our tee time and waited over 30 minutes for a shuttle. Shuttle takes about 15 min to get to pro shop. Very poor communication from the staff at the greeting centre with regards to the shuttle. We arrive at pro shop and nobody says hello or directs us to check in. Again we stand around and wait.
Cart and Play - the carts are old and dirty. They don’t provide water but do fill up cooler with ice. You have to take a caddy - 800 pesos for 2 players. We had a good caddy. No time to warm up because checkin took so long. Drive to first tee is another 15 minutes. Pace of play was slow we were a 2 some and we waited on every hole. The greens were shaggy and almost felt like they had been punched. They were very slow. Course is basic nothing spectacular.
At end of round you travel 15 minutes to return to pro shop. Again no communication from staff. We had to ask about shuttle to take us back to where we could catch a cab
From the marina in Puerto Vallarta to the courses costs between 180-200 pesos.
They clearly don’t understand the concept of good customer service. Perhaps that’s because we weren’t members of the Vidante Resort. This experience gets a 2.5 and we won’t be back.