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Twin Isles Country Club
Played On 11/08/2020Disappointed
We booked a foursome this week through GolfNow.... unfortunately it was a prepaid round and we were not able to cancel and would forfeit nearly $200 in fees unless Twin Isles closed. Well tropical storm ETA is on its way... but the course was still open. We asked about a rain check but was ignored....We decided to play anyway with off an on light rain, very playable. Our foursome was the ONLY group on the course moving quickly as we were the only ones playing at 10:00 am....then on the 10th tee a maintenance man told us they were removing the flags????? I am still shaking my head as to why they would pull the flags from the greens on paying customers when we still had 9 holes to play.... I live here fulltime and was once a member.....but I found the staff to be less than pleasant on many occasions.....this being one of them.....won't be playing again there anytime soon. This wouldn't have been a problem had we been able to get a refund or a rain check for the round.
Hello William. Thank you for reviewing the course. Let us first start by apologizing for your experience during your round. Please know that this is by no means the standard we strive to achieve. We are going to escalate your feedback to our team so we can make the necessary improvements before your next game and will continue to work towards an excellent experience by using your comment for guidance. Thank you for playing Twin Isles Country Club. We hope to see you again soon.