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Minnechaug Golf Course
Played On 05/14/2023Pace of Play Brutally Slow
An hour and fifteen minutes for 2 of us to play 4 holes on a Sunday afternoon. We walked off. The 8-minute tee time intervals are way too short for this course. It's a relatively short course (leads to many waiting to tee off) with tight fairways (leads to lost balls, balls hit out of bounds, etc.). Combine all of that with a bunch of people who seem to have never before played golf choosing to play here and it leads to a 2.5-3 hour round on this 9-hole course.
Minnechaug Golf Course
Played On 07/01/2019Too Many Groups Allowed On the Course
This is a 9-hole course that plays on the short side, so it quickly gets backed up. Last night was no different. Too crowded and slow. It took 2 hours for two of us to play 6 1/2 holes, and only one of us played the last 2 1/2 holes. Picked up on the 7th hole and headed to Giovanni's, which is a hidden gem here. If we had played the entire course, it would have taken more than 2 1/2 hours. That's just ridiculous. I know that courses don't like to say "no" to walk-ins, but you have to do it to preserve the experience for those of us who do take the time to make a tee time.
Hello. Thank you for reviewing the course. We apologize for the delay of play during your round. This is by no means the standard we strive to achieve. We work hard to accommodate everyone who visits our course and to best control pace allowing everyone to finish in a reasonable amount of time. We will continue to look for ways to improve, and we are glad to see you rated the course conditions to be great during your game. Thank you for playing Minnechaug Golf Course. We hope to see you again soon.
Apple Nine at Lyman Orchards Golf Club
Played On 03/30/2019Great potential, but...
We arrived 20 minutes before tee time to attitude a mile long from "Scott" at the front desk. I had encountered him once before last year, and I can tell you that his attitude has not improved at all from then. I informed him that I had made a tee time online and prepaid. He immediately doubted that I had actually paid and made me prove it. Said someone else had already checked in under my name and doubted that I was who I said I was. The customer being right doesn't exist here. Then I was informed that, despite prepaying for greens fees and carts for two people, carts were not available because of course conditions. This should have been made clear at the time of booking. One person in my party has physical limitations and really needs a cart to be available. So, there was attitude from the staff about that, too, and then he acted like he was doing me a favor by letting me use one of the course's push carts. (I paid for carts!) After that fun, we asked about starting time and were told to just go to the first tee. No starter, no putting groups together. So we played as a twosome behind another twosome. Course management gets a total thumbs down. Lots of other options out there, folks. I don't think I'll be back.
Thank you for your review and for bringing this to our attention. We apologize for the delay getting back to your review, and would love if you emailed us at info@lymangolf.com to further discuss the situation. We do not condone poor customer service from our staff and do not like seeing the way you and your party were treated. We hope to hear from you and that you'll consider playing us again.
Hi Taylor. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.