gargano42

Brought my wife to the course for first time. She is a new golfer and doesn’t have clubs. She was apprehensive and nervous because there were quite a few golfers around waiting for first tee. Had paid through Golfnow for 2 golfers and we didn’t know of rule that said each person had to have own set of clubs. She’s just used mine in the past at other courses because she’s brand new to the sport. Walked up to first tee and Marshall basically said we were out of luck to play. She was pretty dismissive and unwelcoming to the both of us. Instead of asking us about our situation she made my wife feel pretty excluded which she was already feeling anyway. Later after my wife got pretty upset she offered us a loaner pair of clubs or refund. She was right to enforce the rules but to someone new to the sport who didn’t know the rules, the Marshall could’ve used a little more personal approach to new customers. We left without playing or refund. Customer service at this course was pretty bad on this day. Not sure I would return.