Lives
Las Vegas
Handicap
10-14
Age
45-54
Gender
Male
Skill
Intermediate
Plays
Once a week

Review Statistics

Average Rating

2.5
2.5
Total 2 Reviews

Rating Breakdown

2 Reviews
5 Stars
0
4 Stars
1
3 Stars
0
2 Stars
0
1 Stars
1
Recommended Courses
1
Not Recommended Courses
1
Helpful Votes Count
0
Not Helpful Votes Count
0
First Review
11/03/2019
Last Review
09/20/2020

Reviews Map

Reviews

2.5
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First time playing this course
Recommended
Review has

Arroyo Golf Club

Played On 09/19/2020
1.0
Previously Played
Perfect weather
Used cart

Poor staff response to my COVID concerns

I have played this course several times and enjoy playing it. Recently, the course has decided to place a flimsy piece of plastic in their carts and then they try to make you ride with another player. I am in the healthcare field and am not comfortable with this. I brought up my concern to the pro shop attendant that I would like my own cart due to the COVID situation. He said, "we have a plastic divider in the cart for your concerns". I said, but your website clearly states that every player that has a regular tee time will be given their own cart. (see attached photo). He again said, " but that is why we have dividers in the cart". I again, said I am not comfortable with that, and given your own policy on the website, I should be allowed my own cart. He said, he will have to have that looked at and changed but "we will see if we can get you an individual cart, but we are busy today." I said, that there is no "see if we can", I need to be given my own cart as I am not comfortable with the divider, and their own policy allows me to have an individual cart. At that point, he just looked at me. I then said, so we agree that I can have my own cart?. He again chose to not answer me, looked down at his computer and ignored the question. I said so I guess the conversation is done? Again, he didn't answer.
I walked out of the pro shop furious at the service. I ended up getting my own cart, but it should never have been an issue or a dispute in the first place. Management needs to seriously re-evaluate how they are going to deal with this situation with the safety of their patrons in mind and their staff needs to be educated on how to deal with concerns professionally.

Conditions Fair
Value Fair
Layout Average
Friendliness Poor
Pace Fair
Amenities Fair
Difficulty Moderate
I Recommend This Course
4.0
Verified Purchaser
Previously Played
Perfect weather
Used cart
Conditions Average
Value Fair
Layout Good
Friendliness Average
Pace Good
Amenities Average
Difficulty Moderate
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Commented on 11/21/2019

Thank you for the 4 stars!

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