dave8248

Fantastic course. Teed off at 12:45, finished at 4.45. Course in excellent shape . Only two things need work: the geese and putting sand in the traps

No one- the check in person, the manage sitting nearby, the starter, or Golf Now, who we booked with- informed us that one hole (17) was closed and a temporary hole ( between 1& 2) was to be played.So we followed the group in front of us, skipping the temporary hole . Not nice. But then the real challenge started. The course received new carts that morning, and the shut down if in a restricted feature was misprogramed. On 9 of the 17 holes we played, the carts shut down ON THE CART PATHS. On one hole we had to back up at a super slow speed for over 100 yards, and in fact had to search for a way forward, with over 6 stoppages.
My wife called in to report the problem, and spoke to the manager, who stated he was on the computer trying to reprogram the system. He was exceptionally rude. He sharply several times stated he couldn’t help since she couldn’t tell him EXACTLY where we were/-in yards from the tee or green.
He could have disabled the program or intstruct it to be less strict. He offered no apology at all- either then or when I initially approached him after the round.
Face to face, I expressed my displeasure, pointing out everyone in the group had golfed at Maui Nui on every visit going back years- and all were wearing purchases from prior years- but certainly wouldn’t by buying again or coming back-because of his attitude. Still no apology, he walked over picked up 4 cards and handed them to me. He said they were four free rounds- any finished with “the carts are new and were programmed wrong” Still not a word like “we are sorry”
The four of us left and debated whether to go back. We decided to give them a second chance and scheduled for the 15th, two days later.
This time the carts,while on the cart paths, only malfunctioned on 5 holes. When turning the carts in, we were asked how our round was. We told the cart guy the above. He laughed, saying “at least it has improved”
We demand of Golf Now a full refund. You are responsible for at least some minimal measure of control and review of the product you sell.

When we teed off no one- not the 3 people in the pro shop, not the cart people or the starter told us about a hole being added between 1and 2 to replace 17 which was closed for repairs. So we as would be expected followed the group in front of us (who were not told either) So we only played 17 holes.
The course got new carts that morning. On 9 of the 17 holes the gps was faulty, and the carts would not go forward, only a slow backup - and this happens on the cart paths. On one hole both of our carts had to back up over 100 yards, cross 2 other fairways, stopping and backing up over 6 separate times.My wife called the pro shop- reported the problem-and then the fun really began. The On duty manager was on the computer trying to fix the problem ( many had called in) and when she explained what was happening was told “Lady we got new carts today and the gps are screwed up” She then said what should we do? He said “ where are you? “ she told him the hole number and he said “ I can’t do anything unless you give me an exact location” She did , as best as she could, and the response was that’s not good enough . How many yards to the t box
During this there was no apology, no we will fix it- just rudeness. THEY COULD HAVE SIMPLY TURNED IT OFF!
After the round, I confronted him. Until I got specific with him, he still offered not one word of apology. When we were done, he decided to give us 4 passes for a second round.
We came back two days later. Guess what happened- AGAIN
I WANT MY MONEY BACK. Or we are done.

Course has new carts. The gps systems were off. Stopped the carts ON THE CARTPATHS on over half the holes. We had to back up over a third of the length of the course, and by trial and error find routes, sometimes a hole away, to go forward. Then the part that was totally uncalled for: My wife called in to explain we were stuck. The “gentleman” who she talked to didn’t apologize or explain, he talked as if it were her fault and said “I can’t help unless you tell me exactly we’re you are”

The strange part. I was led to believe when checking in, the tip % added to the green fees was a composite for all staff. First time I had encountered an add on in advance, pick your tip % at check in.
Found out later it was pro shop personnel only who shared in the tip.
Went back in the pro shop, asked that they split the 20% of the total with the club cleaner, the valet, and the marshal, as well as the shop staff.
Kind of perplexing-I like the one tip for all, but think the one minute check in doesn’t warrant the whole $ 105 tip.
The shop said it only slit when requested Troon, you should at least explain what the system is.

Excellent value at twice the price! Staff was great, particularly the starter.

Freindly,helpful staff.Wonderful course.Look forward to playing it again often. No tricks, just a ton of well placed bunkers.