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A buddy and I booked a round of golf on GolfNow for a Wednesday 7/11 and got there bright and early. We paid for North/South which I was looking forward to playing, instead they started us on south and wanted to finish on the east course. Unfortunately my buddy was made aware of a family emergency during play on the 7th hole. We drove to the course together so I had to rush him home to his family. We rushed to the pro shop to see if we can get a voucher for a future 9 hole round so the staff member went to the back to ask his manager what they could do. He took his time while he was very aware I had an emergency to attend to then finally brings me a business card. The manager must have been too busy to deal with paying customers. Things come up, accidents and emergencies happen, instead of being understanding and making things easier on us we ended up just wasting valuable time. This is my first ever review of an establishment, I’m writing only in hopes that the owner reads this and gets his staff together for a long lesson on customer service.