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Shining Rock Golf Club
Played On 04/17/2016Best Customer Service Experience; Nice layout
Mr. Papadellis –
Earlier today (Sunday, 4/17), my son and I came to Shining Rock under the assumption we had booked a tee time for 11:15am. Turns out that while changing the tee time earlier in the week, I mistakenly booked it for two days earlier. I’m embarrassed to say that I was initially adamant that the course had made the mistake and not me. Lou Papadellis and Matt Hersey were more than patient waiting for me to recognize my error, and when it was clear I had screwed up, you kindly offered to try and squeeze us in later that afternoon, which – despite being the best day of the spring and knowing the course was fully booked – Lou and his co-workers amazingly, somehow did. The starter, whose name I did not catch, graciously gave up his cart to let us wedge in between two groups to play the back nine. We had a very nice round, but to completely cap off this already excellent experience – they let us play for free. I tried to pay for the 9 holes, but Matt would hear nothing of it. “That’s on Lou,” he said.
I’ve played golf all over the country, and as far away as Japan, and had some very nice customer service experiences – unfortunately very few in New England; the courses around here typically don’t feel they need to offer that kind of service, since there are so many golfers for so few decent tracks. This wasn’t my first time coming to Shining Rock – I’ve played a few times and really enjoy the layout – but it was absolutely my best time, probably the best experience I’ve had at a Massachusetts course in years. Because of Lou and his team, I plan to travel back often this season, and will be happy to share my experience with all of my colleagues, and on Golf Advisor. I’m sure my experience alone will persuade a few more to try out the course. Many thanks to the Shining Rock team for initially putting up with a grouchy, absent-minded golfer and turning my round into one I will fondly remember for a very long time.