Review Statistics
Recommended Courses
0
Not Recommended Courses
1
Helpful Votes Count
0
Not Helpful Votes Count
0
First Review
12/07/2019
Last Review
12/07/2019
Reviews Map
Reviews
1.0
Eagle/Osprey at Okeeheelee Golf Course
Played On 12/07/2019
Incentivized Review
Horrible customer service
WOULD NOT RECOMMEND THIS COURSE TO ANYONE.
I have played this course 9th times. Every time we play here the customer service is below par.
Today was the last time myself and 7 of my friend played at this course.
The starter followed us the entire first 9, rudely telling us to speed up play with no people behind us.
We finally finished the round in 4 hours and 15 minutes. This time includes grabbing something to eat after the 9th hole.
DO YOURSELF A FAVOR AND STAY AWAY UNLESS YOU LIKE TO PAY FOR SOMEONE TO UPSET YOU!!!
Conditions
Excellent
Value
Excellent
Layout
Excellent
Friendliness
Poor
Pace
Excellent
Amenities
Excellent
Mr. Van Staden:
We are sorry you had such an unpleasant encounter with our on-course player assistants on Saturday December 7, 2019. Our goal is to provide the best customer service possible and in this case, we clearly fell short.
We have met with the staff on duty to thoroughly discuss the situation, and to go over ways that we as a staff could have handled the situation better. Ultimately, the staff was trying to enforce our pace of play policy which we take very seriously, especially on weekend mornings, but we didn’t go about it in the right manner and for that we apologize. We’ve used this as a training moment for our staff to make sure we are offering the best customer experience possible for our golfers. We fully understand that you came to Okeeheelee Golf Course to enjoy yourself and because of this interaction, you were not able to do that. We very much hope that you will take advantage of our previous offer to have you and your group back out so that we can have the chance to “wow” you with our customer service.
Once again, Renaldo, we apologize and we can’t thank you enough for your feedback – it is valuable to us.