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Cedar Chase Golf Club
Played On 05/13/2020Golf Now Tee Time
Don’t usually do this because of my retail background, but Cedar Chase golf course has lost my business for good plus the 3 others I was supposed to golf with. We will certainly be spreading the word to our friends.
Went to cedar chase own website to book a tee time 2 days ago. Booked a hot deal at 9:15am for 4. Paid in full through golf now, got my reservation sent to my email. Went to the course and was told I didn’t have a tee time under my name. Meanwhile I had 2 friends who drove an hour to golf your course. The lady working the desk told me she didn’t have my reservation, but because I booked through “golf now” and I did it online it’s not there responsibility now. Even though I booked it through their website? She told me there was nothing she could do, even though I paid in full. There was no one playing in front of us as we were the first tee time, she wouldn’t let us on at all. At least offer me something? What terrible service you have. Aren’t you always supposed to help the customer? Also, can’t you run your own tee times? Instead of through a terrible service like golf now. Poorly ran, never coming back there again. Take pride in keeping your customers coming back. Don’t send them off with a “not our problem”
Hi, let us first start by thanking you for providing us with your feedback. We would like to apologize for the any misunderstanding with your reservation. The reservation that you booked through GolfNow was a Hot Deal and unfortunately we were unable to honor this tee time at the designated time. That being said, we would like to apologize for any poor customer experience you may have received. We assure you this is not the standard we want to be known for as we always strive to provide the very best 5-star service. If you would like to discuss any concerns further, please feel free to reach out to GolfNow's customer service at 1 (800) 767-3574 or our pro shop staff. We hope that we have the chance to welcome you back to Cedar Chase Golf Club for a more enjoyable golfing experience soon!