Lives
Livermore, CA
Skill
Intermediate
Plays
Once a week

Review Statistics

Average Rating

5.0
5.0
Total 1 Reviews

Rating Breakdown

1 Reviews
5 Stars
1
4 Stars
0
3 Stars
0
2 Stars
0
1 Stars
0
Recommended Courses
1
Not Recommended Courses
0
Helpful Votes Count
0
Not Helpful Votes Count
0
First Review
01/09/2018
Last Review
01/09/2018

Reviews Map

Reviews

5.0
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Course Difficulty
First time playing this course
Recommended
Review has

Bear's Best Las Vegas

Played On 01/08/2018
I Recommend This Course
5.0
Verified Purchaser
First Time Playing

Exceptional customer service

The golf course is beautiful and challenging. Each hole is lined with spectacular homes and memorable views. We had a tough experience that was converted into a great customer service moment. Our cart ran out of juice on the 12th hole... which is a long par 5 uphill... and it was cold and drizzling. We called the clubhouse a couple times and the answering service could not get anyone live to help us. We turned around and luckily managed our way slowly downhill back to the clubhouse... sometimes with a push. We were frustrated, cold and wet. But thanks to a helpful cart girl, a nice bartender and Jose Rodriguez, Golf Professional, our bad experience quickly changed. They went out of their way apologizing for our unfortunate time. They helped us get warm drinks and offered a couple free rounds when we return to Las Vegas. We will definitely take them up on it, as I can’t wait to play this course again.

Conditions Good
Value Excellent
Layout Excellent
Friendliness Excellent
Pace Excellent
Amenities Excellent
Response from on 01/11/2018:
Excellent! We're thrilled that you enjoyed our course and the challenge that it presented. We apologize that your cart died but we are pleased that our staff was able to make it up to you. We're glad that we were able to help turn your experience around and we can't wait to have you back the next time you are in the Las Vegas area!
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