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Bear's Best Las Vegas
Played On 01/08/2018Exceptional customer service
The golf course is beautiful and challenging. Each hole is lined with spectacular homes and memorable views. We had a tough experience that was converted into a great customer service moment. Our cart ran out of juice on the 12th hole... which is a long par 5 uphill... and it was cold and drizzling. We called the clubhouse a couple times and the answering service could not get anyone live to help us. We turned around and luckily managed our way slowly downhill back to the clubhouse... sometimes with a push. We were frustrated, cold and wet. But thanks to a helpful cart girl, a nice bartender and Jose Rodriguez, Golf Professional, our bad experience quickly changed. They went out of their way apologizing for our unfortunate time. They helped us get warm drinks and offered a couple free rounds when we return to Las Vegas. We will definitely take them up on it, as I can’t wait to play this course again.