pnsa95

We travel to Cancun often and stay at the Royal Sands. Having played many of the area courses, we asked our concierge for a new option. He recommended Riveria Cancun, a Jack Nicholas course. Royal Resorts is just starting a relationship with this course. Our price included transportation, practice facility, golf, food and drink. A nice clean van showed up and took us to the course, which is set back off the highway - you would never know the course was out there! We checked in and since we had not brought our clubs (a long story), we rented the Calaways they offer. Within minutes we were in our carts and escorted to Hole #1. So far a good experience...then our friend bent over to tee his bell up and without very much pressure on the driver; the head twisted off at the shaft!!! I have never seen anything like it, my only thought is the club was flawed or previously damaged. We had a foursome they had “staged” behind us, so he put the shaft and head in his cart and used mine. When we made the turn; he and his wife went to the Clubhouse while we hit our drives and told them what happened, they said “these are new clubs”, I will tell you that they had use on them and were not brand new, They would not give him a replacement and told home he would have to pay for it. My friend told them he hadn’t even used the club and it must have been flawed...their representative said “I want to believe you, but I don’t“???? My friend said “we can talk about this when we finish”, but requested a replacement and was told NO. We continued on the back nine, enjoying the golf, but perturbed about their attitude. A couple of holes later two employees showed up with another driver and said they were sorry about their stance, and they would reduce the cost for the club from $100 (USD) down to $75...I didn’t believe he should have any responsibility for a club he did not abuse at all, but he said he just wanted to put it behind him and agreed. We finished a wonderful round and as they cleaned their rentals and our shoes, we tipped they well! Then he was escorted to the pro shop and told he owed $100, when he said $75? - no it has to be $100! He paid it and we left. Nice course; beautiful day; but beware of their operation...not ethical! We have informed Royal Sands. All that being said “Hit em straight!!”
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