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Northwoods Golf Course
Played On 09/02/2020The course was in much better shape than the customer service. I was walking in the front door with my wife and my hands were full. The manager looked at me, did not greet me, acknowledge me, nor smile. He had nothing in his hand and open the door just enough for him to slip in and have the door close in my face. I asked the guy at the counter if the guy was an employee there. He said he was a manager. I told him what happened and he quickly moved on without addressing my concern. I guess he expected it and I should have also. On the way out of the pro shop the manager had his hands full and told me I could go first. He wanted me to open the door for him. I insisted that he go. Fortunately for him, a customer was coming in. The customer held the door for both of us. Really guys...Its the little things. What is in your heart eventually comes out in words and deeds. Please do a little soul searching and learn how to treat ALL customers.
Hello and thank you for reviewing the course. Let us first start by apologizing for your experience during your round. This is by no means the standard we strive to achieve. We are going to escalate your feedback to our team so we can make improvements before your next game and will continue to work towards an excellent experience by using your comment for guidance. Thank you for playing Northwoods Golf Course. We hope to see you again soon.