L7LPo23g0IinE2cczWuZ

Most unprofessional experience ever on a golf course. I have played her countless times as i live less than 5 minutes away. Customer service was never a reason we went to play but HOWEVER; this time customer service plays a role in why i will NEVER go back there EVER again despite the convenience. Our cart died on the 7th hole of the red course after twilight hours. We were moving along nicely and could have finished the full 18, if not get pretty close. Because our cart died we were surpassed by 3 groups putting us way behind schedule that we were on pace for. The cart guy took 20 MINUTES!! to get to us after we called twice. It did not take 20 minutes to get back to the shop because at most it took us 3 whole minutes MAYBE. Because my partner and i were frustrated and did not want to get stuck behind 2 foursomes as we were only a twosome, and lost precious daylight as it was we decided we were unhappy and we felt because it took them so long to accommodate our needs for a working cart we decided to turn it in and request a refund. THEY REFUSED and had the audacity to say "Well you got your cart didn't you?" Are you kidding me? That is the response you have for a customer when you ruined our round because of your inability to hire competent workers to distribute fully charged carts? And then on top of that take 20 minutes to bring a cart to distressed golfers when the carts were AT MOST 3 minutes away?? NEVER AGAIN!!