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I figured I would skip the different review forums and go VFR direct to the leadership team with hopes that someone there cares more than the manager of the Lake Buena Vista golf course on duty Saturday Afternoon on 1 Feb...but I received no response.
On Saturday, I reserved a Tee time of 1330. The Tee time was for my two brothers, my son and I to enjoy 18 holes of golf. Unfortunately, it turned out to be quite the opposite experience.
We had a 1330 Tee time…for which we arrived almost 2 hours early. Because we were early the young clerk suggested we go to the driving range. We spent a little bit of time at the range then headed out to the first Tee…(after checking in at the club house). We were at the first Tee at 1320 when they informed us there was a group of 12 headed out before us so the starter suggested we practice on the putting green. We had enough time to practice walk to the club house and back before it was our time to Tee off…by this time it was about 1400 (almost 30 min past our original Tee time). As we were getting ready to tee off…a group of two came up and asked if they could go in front of us. One guy was walking and the other in a cart. We let them play through (golf etiquette).
Everything was going OK…until one of the Range officials came through to us on the 8th hole and told us the pace was too slow and that we needed to skip the 9th hole and go right to 10. We were a bit upset…but decided to go to the clubhouse, use the bathroom and grab a sandwich. While we were waiting on our food. The manager came up to us and told us we needed to get to the 10th hole. When we told him, we were waiting on our food, he said he would bring it to us. When we got to the 10th hole, we somehow ended up in the middle of the group that was originally in front of us. Which meant they were able to play 8 and 9. Before we could Tee off at 10, we had to wait for the last four of the 12 in front of us to play through. Anyway…we got to 15 or 16, and received a notification that we needed to bring the cart back. This was about 6:00 PM…which would have been 4.5 hours from our original tee time…keeping pace with course rules.
The fact that this was supposed to be a memorable occasion for me and my brothers, and for which we paid a significant amount of money and to only be able to play 14 or less or the 18 holes…it was not a great experience. Adding insult to injury, the manager got snotty with me and told me “we” were not keeping pace. I had two comments for him…1) if that was the case…then you have an issue with too many players on the course at one time; or 2) you should not have players start that late in the day if they cannot legitimately finish 18 holes. The manager stated he was sorry…my comment him and to anyone else that says it…is that it is so disingenuous. If someone was really sorry…they would not just say it…they would do something about it.
My brothers and I are not pro golfers…we golf to spend time with family…drink some beer…tell war stories and maybe smoke a cigar. I have never in my 30+ years of playing golf been rushed off a hole, let alone not be able to finish.
I like to think of myself as a kid at heart and got that kid like feeling when I booked the Tee time at Lake Buena Vista… I was so very disappointed the day turned out the way it did.
I am writing this because if I was in leadership at Disney…I would want to make sure that every person that had the “Disney’ experience” … was Happy and if not, I had the opportunity to make fix it…not just say I was sorry. It is after all the “Happiest Place on Earth”. I have to believe that you want this as well.
Respectfully disappointed,