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Butternut Farm Golf Club
Played On 06/18/2020Be careful using Online booking
While the golf course is in very good shape particularly the greens, I had an issue with the matter of payment and was very disappointed in management's surly attitude, inflexibility and overall reaction to the situation.
Booked 2 foursomes on Friday June 12 for the following Thursday using their automated system. Although I was unable to get the system to book us at the Senior rate of $30 versus the regular $42 rate, I still made the reservation. The Automated system immediately charged my credit card at $42.00 each. I then called the Clubhouse and explained my situation. The person told me the charge was pending and it would be straightened out when we checked in.
That never happened and I was charged $336 versus $240. The course GM told me I should have originally called the Clubhouse to make the tee times and because I booked at the higher rate, nothing could be done. He also mentioned that we were free to leave but would not get any refund. What frustrates me is that their website offers online booking but does not mention that to get the Senior rate, I needed to call the Clubhouse. Had I been told of the limitations during my call, I would have cancelled the online reservation and made the tee times over the phone and made the tee times over the phone.
Thank you for bringing your experience to our attention. We are so sorry for the confusion and inconvenience that you experienced. This happened because you wanted to book two senior rate foursomes back to back online and that option not was not available online at the time you wanted to play. Instead, you booked two foursomes at our full price online. Once the tee times are booked through our online system it automatically charges your credit card for the price of those regular tee times. We were not able to credit you back the difference because you booked those full priced tee times & other customers willing to pay the full price were not able to book those times. The owner, Cole Page, explained this to you in detail and asked in the future for you to call the pro shop if you want to book something that is not available online. We always do our best to accommodate our customers. Cole also gave you four carts which cost $20 a piece, for your inconvenience, which saved you $80, this decreased the difference in the price that you paid from the senior rate from what you stated at $96 down to $16. Our goal is to always take care of our customers in any situation and we ask that you call the pro shop in the future if you cannot find the options you need online at 978-897-3400 X2.