Review Statistics

Average Rating

1.0
1.0
Total 1 Reviews

Rating Breakdown

1 Reviews
5 Stars
0
4 Stars
0
3 Stars
0
2 Stars
0
1 Stars
1
Recommended Courses
0
Not Recommended Courses
1
Helpful Votes Count
0
Not Helpful Votes Count
0
First Review
06/22/2017
Last Review
06/22/2017

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Reviews

1.0
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The Pointe Golf Club

Played On 06/21/2017
1.0
First Time Playing

Poor customer service

My husband and family played there on Monday and got rained out of 9 holes. The course gave them a rain check. They went back on Wednesday to play their second nine holes and each player had to pay an additional $8 even though they had already payed for 18 holes on Monday. I understand if you only choose to play 9 holes it is more expensive, but they chose 18 and unfortunately it rained. The golf course should have truly honored their rain check. Very disappointing!!! I would suggest that people play at Duck Country Club when in town. They are very nice and will honor any raincheck in full, anytime!!!

Value Poor
Friendliness Poor
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Commented on 06/27/2017

Thank you for the feedback on your recent experience with us. We value your opinion and are truly sorry that your family had a disappointing experience at our facility. We do not take a report like this lightly, as we take pride in providing a great experience for all our guests on a daily basis. After careful review of the situation, we found that our staff did indeed made a mistake with our rain check policy, and your group should not have been charged any additional fees in redeeming their 9-hole rain check. We will certainly use this as an opportunity to improve the training of our staff. If you will allow us a mulligan, please call or email our golf shop (through our website) with your contact information, and someone from our management team will be in touch with you regarding a solution to meet your satisfaction. We hope you will give us another chance to provide you with a great experience. Thanks, and we look forward to having you back at The Pointe!

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