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Willodell Golf Club of Niagara
Played On 05/30/2020Lost potential members
We booked through Golfnow but due to Covid, it only allowed to a selection of 4 people. When arrived at the course, we stated that there was 3 of us but the young gentleman at the desk gave us poor attitude and stated that we had to pay for all 4 regardless. I mentioned that we are frequent bookers through Golfnow, not to mention locals looking for a new course to become members of, he stated that this is now their new policy and too bad we had to pay for 4. I told him to cancel our booking and rebook through the course portal for 3, and he stated we are not able to do that. We told him to just cancel and he stated that my credit card would be charged regardless. Obviously, we were p@$$ed off about this.
On course:
Tee times were jammed and had to often wait on course, and there did not seem to be the necessary group distancing of Covid measures that we have encountered at other courses. Two members kept playing right up behind us even finishing holes and joining on the following tee deck. We mentioned it to the starter after nine, and were told that there was nothing they could do because "they are good and we are packed today".
Needless to say, we will NEVER be back.
Hello, we appreciate you reviewing the course. Let us first start by apologizing for the experience you had during your round. Your feedback regarding confusion of the GolfNow booking process and the course being COVID compliant is extremely important to us. We always want to make sure our golfers are clear about the purchase and cancellation process before checking out. We ask that you contact GolfNow's customer service department at 1 (800) 767-3574 for further clarification in this matter. Please have your confirmation number handy. Also, please know that we are doing our best to work in compliance with the current restrictions and maintaining proper social distancing as our golfers health and safety is always our upmost priority. Thank you for playing Willodell Golf Club of Niagara. We hope to earn your business again soon.