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Frisco Lakes Golf Club
Played On 09/06/2020Worst experience ever, DO NOT PLAY HERE
I took my friends here for a golf outing, and it was probably the worst experience I have had ever.
First the staff checking in, I believe the manager of the club house or main lead on Sunday morning was just rude. He wasn’t very friendly, he didn’t greet pleasantly and he just me me feel like I didn’t belong there. Also during the round we got told to leave Because we joined our groups. We did keep up with the pace, the Marshall said himself we were playing faster as 6 vs a group of 4 in front of us that we were waiting on multiple times.
When the Marshall told us to break up we did, then the club house told the Marshall to kick us off. We called from course to the clubhouse and they wouldn’t answer our calls. We finally drove back to the club house, the same rude gentlemen that definitely lacked customer service and communication skills was there to speak to us. Not one person was in the club house but he stated he was too busy to answer the phone. Then after arguing with the guy and trying to explain to him we did comply he told us to go back and finish our round.
This created groups that we had to cut in front of very angry and we heard lots of foul language towards us from other groups. However, the Marshall and clubhouse did not kick off other groups for this rash behavior towards us. We were a group of south Asians and definitely felt like we treated unequally because of the color of our skin.
At the end of it all it took us over 5 hours to finish our round. I would never ever recommend this course to anyone and I would also tell you that unfair treatment is practiced here at a regular.
Oh and one other thing, we had one of our people in our group drop a phone in the course, when he realized he dropped it on the course he went back to get it. He was met in the middle of the fairway by another group who thought it was ok to curse at him and chase him down threatening to attack him. We told this to the Marshall and he said they are acting rudely with him as well. But the clubhouse thought it was ok to keep them on the course.