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Kiahuna Golf Club
Played On 06/03/2019Horrible Customer Service
Horrible customer service and the course isn't all that either! I played the day before with some local friends. They walked with pull carts. I got a half cart since I didn't know the course and felt it would be easier. We were playing 9 holes at 4PM. I was charged $15 for the golf and $25 for the cart. No big deal. I come back two days later to meet my friends and play again. I ask for a pull-cart and they don't have any... lol I didn't want to ride and my friend walk with his pull cart. He said we'll just split a cart. We go in and he pays first, the same $40 I paid a couple of days earlier. The cashier asks to see my license and then politely says it will be $65 because I'm out of state. I said no way. I just paid $40 two days ago. He said someone made a mistake. I said not interested. My friend got a refund and we both left. The right thing would have been to honor what I had paid before and had a talk with the person who charged me the $40. Instead they lost two golfers and the place wasn't even busy. If the course would have been worth $65 for 9-holes I would have paid it but it was far from it. I can see horrible customer service is what this place is all about. You have been warned!