nbarth

Sincerely the worst customer experience I've ever had at a golf course. Terrible customer service, terrible attitude, shameful excuses and justifications for unacceptable golf etiquette. If I could give ZERO stars I would.
Played 9-holes in 3 hours and 20 minutes, waiting on EVERY. SINGLE. SHOT for the group in front of me. Called the clubhouse after 3 holes to alert them, and they DIDN'T DO A THING. When I finished, and asked for a refund based on the time it took to complete the round, the professional (I use the term as his status with the PGA, not his customer service skills) and assistant professional (again - status with the PGA) were very combative and disrespectful. At one point the assistant professional stated the group in front of me finished 40 MINUTES after the group in front of them. They played a 5 hour and 10 minute round of golf. Neither the professional or assistant professional acknowledged any kind of issue with a group of golfers playing in that amount of time, or finishing 40 minutes behind the group in front of them. I won't return to this golf course.