Lives
London
Gender
Male
Skill
Intermediate
Plays
A few times a week

Review Statistics

Average Rating

1.0
1.0
Total 1 Reviews

Rating Breakdown

1 Reviews
5 Stars
0
4 Stars
0
3 Stars
0
2 Stars
0
1 Stars
1
Recommended Courses
0
Not Recommended Courses
1
Helpful Votes Count
0
Not Helpful Votes Count
1
First Review
06/27/2020
Last Review
06/27/2020

Reviews Map

Reviews

1.0
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Brailsford Golf Course

Played On 06/27/2020
1.0
First Time Playing

Atrocious Attitude, Rude Staff, Poorly Kept Course. Completely unprofessional!

Please read & avoid at all costs! In our collective years playing golf across the globe, we have never experienced such rude treatment from a staff member, nor experienced such a poorly kept golf course.

We arrived on site 20 minutes ahead of tee time, and proceeded to the driving range. We were shocked to see smashed beer bottles on the ground and litter, which in hindsight this was a precursor for the scenes which were about to face us on course.

We had pre-booked and paid online for our group of 4 players. At this point I should mention that everyone within the group plays regularly to a good standard and we are all members of other clubs outside of the area. Within our party we had one additional guest, who is the other half of one of the players and does not play herself. We explained to check-in desk that as the clubhouse was not open (where she would usually wait) she would be walking with the group, and not playing. This is something which during lockdown we have done at many more prestigious clubs, without any issue.

At this stage we were informed by the check-in desk that as she was not playing this would not be an issue considering she was simply walking with the group - and not playing. I should mention that we had been informed that no one else had booked to tee off behind us given the thundery weather forecast.

We proceeded to tee off from the first, when suddenly a buggy came racing towards us. We were greeted with aggressive shouting from an irate lady who claimed to be management. She asked what on earth we thought we were doing, having an additional person walking with us. When we explained the situation and what we had been informed in the clubhouse, she stated “some people on this course actually take golf seriously”. This was incredibly insulting and her aggressive nature was shocking and plain rude.She proceeded to claim that PGA gold rules state that only 4 people are allowed on the course and that it is strictly forbidden for anybody to walk alongside and we would all have to leave. Simply not true!

At this stage a member of our group interjected to inform her that her family actually own a golf course and her father is a pro - and this has never been a PGA rule. To this she threatened to throw us off the course. Upset and disgusted with this treatment and her attitude, we asked for a refund, as we could not leave one member of the party stranded and would prefer to play at a more welcoming club. We were again refused and greeting with aggression.

Reading similar below reviews this seems to be a recurring issue with this staff member - I only wish we had read the review beforehand!

To make matters worse I attach here photographs of how poorly the course is kept, and the sheer amount of litter and beer cans which greeted us throughout.

Unfortunately her attitude is the reason that on a Saturday afternoon the club had no bookings! There are plenty of much more welcoming and beautifully kept golf courses in the area to choose from.

Conditions Poor
Value Poor
Layout Poor
Friendliness Poor
Pace Fair
Amenities Poor
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