grivera15

Me and my buddy have played golf every weekend at different courses around Charlotte for the last two years. On this particular weekend, we decided to try out a new one a little further out. Olde Sycamore. The course looked great online and the price point was reasonable, so we decided to check it out and bring our wives along with us to enjoy the day. The course is great, and one of the better ones we’ve played around the city...The staff however, were absolutely terrible. Very pretentious with a lack of hospitality. This is coming from a guy that’s played at some of the more private clubs in the country. I have never had such a dismissive or unfriendly staff at a course that is supposedly one of the best in the area. Now, for context, Mecklenburg county ordinance calls for only one patron per cart during this time (COVID). Even though we prebooked, the exact details pertaining to this were not communicated at any time. When asking about riding together (again husbands and wives), we were scoffed at by the staff member at the pro ship that proceeded to radio out in order to ensure that only one of us would have a cart while the “girlfriend or whatever” with him walked and did not get a cart. We even offered to pay for additional carts before setting off. The course starter told us to take it up with the clubhouse, but also told us that WE would be delaying the lineup were we to do this. When I frankly told the starter that we wouldn’t be having this issue if their staff had better communication and service, he just shrugged. Not so much as an apology. Only a profound attitude of “we don’t need you to play here and we couldn’t care less what you have to say about it.” Unfortunate that this was the case, because the course is beautiful and fun to play. My only feedback would be to get rid of the dead weight...for starters whoever the guy is that’s dipping at the pro shop counter. Take that outside (or at least keep it under the counter while your servicing someone - don’t need to see your dribble). Secondly, train the rest of your staff to have some etiquette, greet patrons with a smile and make them feel welcomed. Cut the pretentiousness. You’re not Quail Hollow. You take care of that and I’d be a regular. Until then, I’ll be taking my weekly business where it’s appreciated.