justley

Hello Mr. Harston,
Thank you for the feedback. I have investigated your complaint and analyzed your last two rounds with us here at the course via our GPS system that records cart locations and round times. On Sunday October 18th your group started at 1:10PM and completed your round in 4 hours 28 minutes. We believe that a round less than 4 hours 30 minutes is perfectly adequate for the enjoyment of our guests who are of varying abilities.
On your prior visit to our golf course your group started at 3:27PM and played in 3 hours and 53 minutes. You were on #18 fairway at 7:17PM therefore we believe you managed to complete all 18 holes before sunset The pace of play from 1:50PM onwards that day was less than 4 hours for every group. I am personally delighted with that pace of play in a busy Sunday afternoon.

Our Golf Shop Supervisor is the person you refer to as "course manager" and kindly heard out your original complaint about pace of play from October 4 and offered rain checks as a gesture of goodwill. My belief, after speaking with him, is that he was merely being assertive in communicating to you that we would not offer rain checks to you again given you were on track for a round of 4 hours and 30 minutes. In your review you have branded all Lanier Islands Legacy Golf Course staff as 'very rude' and I completely disagree here. There is no evidence to suggest all our staff are rude and prior recent reviews mentioning our staff suggest the opposite is true.

In the event that you would like to play our golf course again please ensure you call me directly and I will determine if we can accommodate your group's request.

Regards,
Gary Clarkson
PGA Head Golf Professional
678-318-7863

Hello and thank you for your 5-star rating, justley! We're delighted you enjoyed your round. Please book another round with us soon, and thanks for choosing Royal Lakes Golf & Country Club!