Lives
New York
Handicap
10-14
Gender
Female
Skill
Intermediate
Plays
A few times a week

Review Statistics

Average Rating

2.5
2.5
Total 2 Reviews

Rating Breakdown

2 Reviews
5 Stars
0
4 Stars
0
3 Stars
1
2 Stars
1
1 Stars
0
Recommended Courses
0
Not Recommended Courses
2
Helpful Votes Count
0
Not Helpful Votes Count
0
First Review
11/16/2016
Last Review
06/26/2018

Reviews Map

Reviews

2.5
Advanced Filters
Overall Rating
Course Difficulty
First time playing this course
Recommended
Review has
2.0
Verified Purchaser
Previously Played
Perfect weather
Used cart

The starter called Sal Cooper is terrible

We finished 9 holes in Dogwood in 2 hours because our twosome started the tee time at 6:48am. The starter called Sal Cooper made us waited for 1 hour 45 minutes before we could start another 9 holes. We paid $68 prime time rate to play only 15 holes in 5.5 hours mostly due to the long wait between the two 9 holes. We could not continue as we needed to go somewhere. The starter Sal Cooper's poor management of distributing players to the three 9-hole courses ruined our mood on a perfect golf day. Instead of following the order of play based on tee time and the turn around time from 1 course to another course, he chooses who he likes to cut the waiting line.

Conditions Average
Value Poor
Layout Average
Friendliness Poor
Pace Poor
Amenities Fair
Difficulty Moderate
Response from on 09/20/2018:
Thank you so much for letting us know about your recent experience. Your satisfaction is a deep concern of ours as we always aim to exceed expectations. Your review will allow us to follow up in areas you voiced concern. If possible, please reach out to us directly so we discuss your review in more detail. We hope you will come back soon so we can WOW you on your next visit. Until then, take care!

Hilton Head National Golf Club

Played On 11/14/2016
3.0
Verified Purchaser
First Time Playing
Good weather
Used cart

Staff is unreasonable

Eighteen of us took 5 tee times. The ranger asked us to skip hole 10 because we finished the first 9 holes in 2 hours 20 minutes. Then we play hole 10 after hole 18. We had to finish the 9 holes in 2 hours 10 minutes as it is the course standard. We found his request unreasonable as no one before us and the foursome behind us is like 1 hole behind. Our third, fourth, and fifth foursome ended up not playing 10 hole at the end because it is jammed by our five foursome plus the teams finishing hole 9. This is a very stringent and unreasonable request for players to finish 18 holes in 4 hours and 20 minutes. Our golf mood was adversely affected by the unfriendly staff.

Conditions Average
Value Poor
Layout Fair
Friendliness Poor
Pace Good
Amenities Poor
Difficulty Moderate
Response from on 11/18/2016:
Thanks for leaving your feedback with us, we appreciate you taking the time to do so. We apologize that our pace of play policy disrupted your round and resulted in a less than 5-star experience for you and your group. We take pride in our staff and their high level of customer service and we're sorry to hear that your experience with us wasn't pleasant. The USGA (United States Golf Association) recommends that pace of play be set at 10 minutes for par 3’s, 14 minutes for par 4’s and 18 minutes for par 5’s. For our course, that formula would add up to 4 hours and 8 minutes. We are fortunate enough to have GPS units in our golf carts that track pace of play. The average round of golf on the date your group played was 4 hours and 16 minutes. Had we not intervened, that days pace would have been quite a bit higher. Year to date, with thousands of rounds of golf completed, our average pace of play is 4 hours and 10 minutes. A USGA study shows that 75% of golfers strongly agree that pace of play is critical in contributing to ones enjoyment of a round of golf. That finding is why we strictly enforce our pace of play. Some may disagree with our stance on this, but we feel a majority do agree. Thanks for playing and we hope that you'll give us another shot soon!
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