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I called the Bixby Golf Course and asked if 4 boys could play while I supervised/chaperoned. He said yes, but I would have to pay a spectator fee. No problem ..... I made a reservation and all the boys were excited to end their first full week of distance learning with a round of golf. Five minutes after paying, a lady (I’m assuming the manager or owner) said we could not play since there were 5 in our group and the rule is 4 players. I repeatedly told her I called 2 days prior and specifically asked if it would be ok to have 4 players and 1 spectator. She said her employee would not have told me that and I replied, “I’m not lying”. Then she said the boys were too young (ages 11, 11, 11, and 7) and implied they were not good enough to play the course as they would “hold up the line” since they had “back to back” tee times scheduled. There was nobody scheduled after us and in fact they had a lot of reservations open for that day and the days that followed. I also told her they boys had played the course a few times before. They are by no means the next Tiger, but they can hold their own on a Par 3 course. After listening to her repeat herself, I asked for a refund and she said, “Ok good”. She then called her employee and wanted me to listen to his voice to see if it was the same guy I talked to, I told her no. As I was walking out, I heard her say to her employee, “Why would you tell her that?”
The website states “4 players”. I was told 4 players and 1 spectator would be ok. There was a mistake and I was told the wrong information. Mistakes happen, but be professional, be respectful, and apologize because the mistake was not made on my end. Also, don’t imply that kids are not good enough to play ..... this course is not that hard .... and don’t lie and say you are booked when you have many reservations available. Your Yelp reviews are poor due to the upkeep of the course. I hope you don’t have more poor reviews on the management.