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We booked the tee times the week before we we due to play the course. When we arrived in good time to check in, we were greeted by a most unfriendly man looking after the bookings in the pro shop. He told us that we could not play at our allotted time of 10.36 am. because it was Ladies day and you GBN,,the booking agent,had failed to adhere to this club's tee closure time requirement, yet again. He said he may be able to find us a time after 11.10 but it was difficult and said we may have to wait until after 1.30. His manner was most unpleasant.
We do not expect to have this greeting and mess up when we book a tee time. Between you and this golf club you need to get your act sorted out so that other people's holiday time is not ruined.