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Disney's Palm Golf Course
Played On 06/17/2017Course staff could use some serious work
I played Disney Palms course this past weekend for my buddies birthday. We arrived at 9:25 for our 9:45 tee time. By the time we had the bags unloaded and on the carts and were at the pro shop to pay it was 9:33. I walked in before the rest of my party as they were all using the restroom outside and told him our name and that we were here to pay. This is where I am very disappointed in Disney. The dude behind the counter gives me some snarky response as to how close we are cutting it and should have been here earlier. I was a little shocked and I said well we are all here and he gives me another rude answer along the lines of where are they (like I would lie to this man about my group). He then asked if we had our bags on the carts and I said yes were all ready to tee off. Then he replies along the lines of oh well maybe you actually will make it. So after we all pay it is now 9:36 and we drive over to tee one, about a 2 minute drive. We get to the tee box and there are two foursomes waiting to tee off and one foursome that just teed off. We had to wait an additional 15 minutes past our tee time before we could tee off. Its not like the front desk didn't know there were two groups waiting to tee off either, they were talking on their walkie talkies to each other. Overall very rude front off staff that took care of us. Would have been nice too if they told us you had to grab range balls before you drove to hole 1, as we had all this extra time to do nothing. The starter was a nice guy as was the cart lady and so were the bag attendants.
Positives were the course was very nice, a good challenge and very well maintained.
Thank you for your feedback on your recent round at Walt Disney World® Golf. We apologize for the fact that your were displeased with the service that our Palm courses presented you. We hope that you will play our wonderful courses again in time to come, so we can exceed your expectations upon your next visit to Orlando.
If you would like to discuss your experience further with our management level staff, please email us at disneygolfreservations@palmergolf.com
Thank you for taking the time to share your experience with us!