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Reviews
The Golf Club at Dove Mountain - Saguaro/Tortolita
Played On 05/24/2021Great conditions
Terrific course, great conditions, pro shop staff was friendly, outside guest service/starter a bit disinterested.
Ventana Canyon - Canyon Course
Played On 06/05/2019Worst Managed Property
Good luck finding Canyon Course, even though the clueless security guard misdirects you, naming the wrong street to turn into. Zero signage directing you to "Canyon Course" but plenty of signs directing you to various Loews facilities. Rude, condescending staff when you ask for specifics/help, no obvious bag drop, zero parking (because of hotel events). Rick in golf shop could care less about the experience prior to arrival, "but write a review on GolfNow because others have complained about the signage, and nothing will get fixed unless you complain." Smarmy bag boy making snide comments under his breath and over their radios -- great customer service. Non-equity club, apparently, so if the service & experience are abysmal, no skin off the members backs, but perhaps that's by design? Won't ever play again/recommend this property.
I appreciate you taking time to leave us a review, and I want to apologize for any inconvenience. Unfortunately, the hotel owns the parking lot and had a large conference. My bag staff was positioned in the parking lot to drive players to overflow lots and help them with their bags and directions, but logistics can be difficult when the parking lot is full.
I've also been informed of the radio chatter incident, and I can assure you that all involved have been disciplined. You have my personal apology for any offense caused. I'd love a chance to change your mind about the course, so if you'd be willing to give us another shot, your next round is on me.
Please reach out to me personally if that's something you're interested in. Regardless, I appreciate you coming out to Ventana Canyon and I wish you nothing but the best.
-Kevin Christian, PGA
Tournament Coordinator & Events Manager
kchristian@thelodgeatventanacanyon.com