Robert3749216

I never got to play the round of golf that I had booked for Labor Day 2020. I booked a 4-some 10-12 days before Labor Day, through GolfNow, at $69 per person, Four days before my reservation, I received a phone call from the course. I was told that if I wanted to keep the tee-time, we would need to pay $94 per person. I was told that GolfNow did not have the correct price listed.

I argued that this was not my fault and that I bought at the published rate. I was told that I either needed to give up the tee-time, or pay the $94/person. Notifying me 4 days before my reservation did not give me any opportunity to find a tee time, at a different course, at the time that I needed.

We were so mad that we ended up cancelling our 4some. When I emailed the Head Pro about this, he eventually offered to let us play later in the day at the $69 price. The timing was too late for us and it wasn't going to work.

I was amazed that they were coming back to me a week later and wanting us to pay $25 more, per person! I'm guessing that they don't value me as a customer, but it if happened to them, they would be just as upset as we are. HORRIBLE CUSTOMER RELATIONS!

If the pricing was wrong and it was not the courses fault, they should be taking that up with GolfNow, not demanding more from a customer who just wanted to play golf with friends, that get together once a year.

VERY DISAPPOINTED!